Privacy Policy

This Privacy Policy ("Policy") issued by WTC88 ("WTC88", "we", "us", "our") and applies to all personal data collected, processed, stored, and used in connection with your access to and use of the WTC88 online gaming platform accessible at wtc88.cam

WTC88 is committed to protecting the privacy and security of all personal data entrusted to us by players, prospective players, and individuals who interact with our Platform. This Policy is designed to help you understand:

• What categories of personal data we collect and why;
• The legal basis on which we process your personal data;
• How your data is stored, secured, and for how long it is retained;
• Whether and with whom we share your data;
• The rights you hold in respect of your personal data and how to exercise them.

By registering an account on the WTC88 Platform, or by continuing to use the Platform after this Policy has been brought to your attention, you confirm that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

This Policy forms part of and should be read alongside our Terms & Conditions. Defined terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject"), including but not limited to name, email address, date of birth, financial information, device identifiers, and IP address.
• "Processing" means any operation performed on personal data, whether or not by automated means, including collection, recording, storage, retrieval, consultation, use, disclosure, restriction, erasure, or destruction.
• "Data Controller" means WTC88, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third-party service provider engaged by WTC88 to process personal data on our behalf, subject to binding data processing agreements.
• "Consent" means any freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a specified purpose.
• "KYC Data" means identity and age verification documentation collected as part of the Know Your Customer process, including government-issued identification documents and proof of address.

WTC88 collects and processes the following categories of personal data in connection with your use of the Platform:

WTC88 collects your personal data through the following means:

• Direct Provision: Data you provide directly when registering an account, completing KYC verification, processing a deposit or withdrawal, contacting our support team, or updating your account settings.
• Automated Technical Collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, browser information, session duration, and pages visited — collected via cookies, server logs, and similar technologies.
• Payment Providers: Transaction data received from payment processors including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT wallet providers, for the purpose of processing your financial transactions.
• Identity Verification Services: Where applicable, identity and document verification data provided through third-party KYC service providers engaged to verify your identity and age in accordance with regulatory requirements.
• Communications: Any personal data you include in correspondence with WTC88 via email, live chat, or other support channels.

WTC88 processes your personal data on the following legal bases, one or more of which will apply to each specific processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions, including account administration, payment processing, and the provision of gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and record-keeping mandates.
• Legitimate Interests: Processing carried out in pursuit of WTC88's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and service improvement.
• Consent: Processing for purposes for which you have given explicit consent, including the sending of marketing communications and the setting of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

WTC88 processes your personal data for the following specific purposes:

• Account Creation & Management: To register, maintain, and administer your WTC88 account, including processing password resets, account verification, and profile updates.
• Financial Transactions: To process deposits and withdrawal requests via supported Malaysian payment methods, including generating transaction records and resolving payment disputes.
• Identity & Age Verification (KYC): To verify your identity and confirm that you meet the minimum age requirement of 21 years before withdrawals are processed.
• Gaming Services: To provide, personalise, and improve the gaming experience, including maintaining bet history, processing game outcomes, and administering bonuses and promotions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other Prohibited Conduct as defined in the Terms & Conditions.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering regulations, responsible gambling requirements, and other applicable legal obligations.
• Responsible Gambling: To monitor gaming activity for indicators of problem gambling behaviour, administer responsible gambling tools (deposit limits, loss limits, self-exclusion), and respond to player welfare concerns.
• Customer Support: To respond to your enquiries, resolve complaints, and process support requests submitted via live chat or email.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform updates via email or on-site notification, where you have consented to receive such communications.

WTC88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards:

• Payment Processors: Your financial data is shared with the relevant payment service providers (including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and USDT processors) solely for the purpose of processing your transactions.
• Identity Verification Providers: KYC data may be shared with third-party identity verification service providers for the purpose of confirming your identity and age.
• Game Software Providers: Technical data and game session information may be shared with our licensed game software providers for the purpose of delivering and auditing game outcomes.
• Analytics Providers: Anonymised or pseudonymised usage data may be shared with platform analytics providers to help us understand user behaviour and improve our services.
• Regulatory & Law Enforcement Authorities: WTC88 may disclose personal data to relevant governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or for the purpose of investigating suspected financial crime.
• Professional Advisers: WTC88 may share data with lawyers, auditors, and other professional advisers under obligations of professional confidentiality where necessary for the conduct of WTC88's business.

All third-party service providers to whom WTC88 discloses personal data are required to process that data only for the specific purpose for which it was shared, and to maintain appropriate technical and organisational security measures.

WTC88 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and understand how the Platform is used. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in during your visit. These cookies cannot be disabled as they are required for basic Platform functionality.
• Functional Cookies: Used to remember your preferences — such as language and display settings — to personalise your experience. These cookies are set only where you have consented.
• Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most, and where technical errors occur. This data helps us improve the Platform experience.
• Security Cookies: Used to detect and prevent fraudulent account access, bot activity, and other security threats.

You can control your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to log in and complete transactions.

WTC88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account Data & KYC Documentation: Retained for a minimum of five (5) years following the date of account closure, in compliance with applicable anti-money laundering and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date for financial audit and regulatory compliance purposes.
• Support Communications: Live chat transcripts and email correspondence are retained for a minimum of two (2) years to facilitate dispute resolution and quality assurance.
• Gaming Activity Logs: Retained for a minimum of three (3) years for responsible gambling monitoring, dispute resolution, and regulatory audit purposes.
• Marketing Preferences: Retained until you withdraw your consent or update your preferences, at which point marketing-related processing will cease within 10 business days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with WTC88's data disposal procedures. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or audit, such data will be retained for the duration of that matter.

WTC88 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Two-factor authentication options for account access;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits of Platform infrastructure;
• Automated fraud detection and real-time transaction monitoring systems;
• Documented data breach response procedures with defined notification timelines.

While WTC88 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect any unauthorised access to your account, contact our support team immediately via live chat or at [email protected].

Subject to applicable law, you hold the following rights in respect of your personal data processed by WTC88. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access: You have the right to request a copy of the personal data we hold about you and information about how it is being processed. We will respond to access requests within 30 calendar days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Corrections to account registration data can often be made directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer required for the purpose for which it was collected. This right is subject to our legal obligations to retain certain data under applicable regulations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in specific circumstances, for example while the accuracy of the data is disputed or while an objection is being considered.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to marketing communications, we will cease sending them within 10 business days.
• Right to Data Portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used, machine-readable format to enable you to transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

The WTC88 Platform integrates with third-party services including payment processors, game software providers, and identity verification services. Interactions with these third-party services are subject to their own privacy policies and data handling practices, which are separate from and independent of this Policy.

WTC88 is not responsible for the privacy practices or data security of third-party service providers. However, we only engage third-party providers who can demonstrate adequate data protection standards and who agree to process personal data only in accordance with our written instructions and the terms of a data processing agreement.

Where you are redirected to a third-party payment portal (such as your Maybank, CIMB, or Public Bank online banking platform, or a Touch 'n Go eWallet screen) to complete a transaction, that interaction is governed by the applicable financial institution's or payment provider's privacy policy.

The WTC88 Platform is strictly intended for individuals aged21 years and above. We do not knowingly collect, process, or retain personal data of individuals under the age of 21.

Age verification is a mandatory step in the account registration and KYC process. Any account found to have been registered by an individual under the age of 21 will be immediately closed, all personal data associated with that account will be securely deleted, and any balance will be returned to the source of funds in accordance with applicable regulations.

If you believe that WTC88 has inadvertently collected personal data from a minor under the age of 21, please contact us immediately at [email protected] so that we can take prompt remedial action.

WTC88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or operational requirements. The effective date of the current version is displayed at the top of this page.

Where amendments are material — meaning they substantially affect your rights or the way we process your personal data — WTC88 will notify you by:

• Posting a prominent notice on the Platform homepage;
• Sending a notification to your registered email address; or
• Displaying a banner or notification upon your next login to the Platform.

Non-material amendments — such as clarifications, corrections of typographical errors, or administrative updates — may be made without prior notice. Your continued use of the Platform following any amendment constitutes your acceptance of the updated Policy.

We recommend that you review this Privacy Policy periodically to stay informed of how we handle your personal data. Previous versions of this Policy are available upon request by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact WTC88 through the following channels:

• Email: [email protected] — We aim to acknowledge all privacy-related enquiries within 5 business days and resolve them within 30 calendar days.
• Live Chat: Available 24 hours a day, 7 days a week on the WTC88 Platform. Our support agents can escalate privacy requests to the appropriate team.
• Coverage: WTC88 serves players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and all regions throughout Malaysia.

When submitting a privacy request, please include your registered username and email address so that we can verify your identity before processing the request. WTC88 may request additional verification for sensitive data access or deletion requests to ensure that data is not disclosed to or actioned by an unauthorised party.